Returns Policy for Deliveries within UK

Your Right to Cancel

If you have contracted with us as a consumer, you have the right to cancel your contract at any time up to 7 working days after the day on which you receive the goods under the Consumer Protection (Distance Selling) Regulations 2000. Personalised products are exempt from this rule. If you purchase any products which are stated to be personalised in the product description you cannot cancel the contract between you and us in this way. If you wish to cancel your contract please contact us at returns@simplyrooms.co.uk for an Exchange/Return form. Please note that you will be responsible for the cost of returning the goods to us.

Refund Policy

At Simply Rooms we want you to be happy every time you shop with us. Our no quibble guarantee means that if for any reason you are unhappy with the product you have just purchased, you can return it to us (with the exception of personalised goods). If you wish to exchange or return a product, please contact us for an Exchange/Return form at returns@simplyrooms.co.uk within 14 days from the date of delivery.

Returns Information

Please note our address is not a returns address, we will provide full instructions on how to return your item on receipt of your completed Exchange/Return form.

The product must then be returned to us within 30 working days of requesting an Exchange/Return form. On receipt of the product we will happily send you an exchange or refund the original price of the product.

We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and therefore cannot be refunded except in the case of cancellations.

You must take reasonable care of the goods whilst in your possession and they must be returned to us in a re-saleable condition along with the original packaging.

Please note that you will be responsible for the cost of returning the goods to us and will remain responsible for all returned goods until they reach our warehouse or our supplier, therefore we strongly advise that you obtain a free Proof of Postage Certificate from the Post Office when returning any part of your order. If the item is faulty, we shall pay the reasonable postage costs of returning the goods to us.

Please note due to reasons of hygiene, we are unable to exchange or accept the return of mattresses, mattress and pillow protectors, duvets and pillows once the hygiene seal (packaging) has been opened unless damaged. This does not affect your statutory rights.

If the product is faulty you should contact us in the first instance at returns@simplyrooms.co.uk within 7 working days from the day after the date of delivery. We shall assess whether a replacement, repair, refund is in order.

All returns and exchanges will be processed as soon as possible after arrival.

Furniture

If your furniture is damaged or faulty, please contact us within 7 working days of the day after the date of delivery for an Exchange/Return form which must be completed and returned to us at returns@simplyrooms.co.uk. We will arrange for collection and either replace your furniture item as soon as possible or refund you in full.

Should you change your mind when the furniture arrives and you no longer want the goods, collections arrangements will be promptly made at your cost. If we collect the item from you, we will charge you the cost of collection (up to £100 in some cases). You will be notified of the charge at the time of cancellation. You must inform us of the cancellation of the contract by email at sales@simplyrooms.co.uk within 7 working days from the day after the date of delivery.

Please return all furniture with its original packaging.

We cannot accept returns of furniture once assembly is part or fully completed, unless the product is found to be faulty.

Important Note: For all items please do not dispose of the packaging until you are completely satisfied with your purchase.